What types of vehicles are compatible with the Knotix?
Compatible: All 4-door vehicles Vehicles where the roof is between 42.1 to 60 inches wide Vehicle windows have metal frames Vehicles that already have another rack installed Vehicles with a sun roof
Incompatible: Vehicles with sliding doors Vehicles where the roof is less than 42.1 inches or greater than 60 inches wide Vehicles with less than 4 doors Vehicles with frameless windows (such as Tesla)
Last updated: June 28, 2022 07:00
Can I use it on my Tesla?
Unfortunately, the rack can’t work on a Tesla or any cars similar to Tesla where there are no window frames. That being said - it is compatible with sunroofs.
Last updated: June 28, 2022 07:00
What are the full dimensions of Knotix?
When open: 49.2 inches. When folded up: 24 inches
Width: 13.3 inches
Weight: Total of 8.2 pounds.
Last updated: June 28, 2022 07:00
Will the Knotix scuff up my car paint like other cargo racks?
It will not. Knotix’s patented mechanism and safe materials are built in such a way to assure safe assembly with no damage to your vehicle in any way.
Last updated: June 28, 2022 07:00
What is the cargo payload limit or maximum weight capacity?
330 pounds
Last updated: June 28, 2022 07:00
Are there any additional accessories that I can add-on to the Knotix?
Yes, we are offering the smart strap, projector lights, winter sport mount, and fishing rod mount.
Last updated: June 28, 2022 07:00
Is the Knotix waterproof or safe to use in the rain or snow?
The Knotix is made of some real durable materials and is safe for use in any weather conditions. The Knotix will not cause any leaks into your car in any shape or form.
Last updated: June 28, 2022 07:00
Are the Knotix racks safe to use?
The Knotix racks have been tested in globally renowned safety testing labs.
Last updated: June 28, 2022 07:00
There are parts that hang down inside the door frame - will I have my head hitting on them every time I get in and out?
It’s unlikely to happen since it does not stick out a lot, you can enter and exit the car safely.
Last updated: June 28, 2022 07:00
What secures the side with the wheel on it?
There is a smart locking system that can not be seen in the video. It is possible to connect another locking system.
Last updated: June 28, 2022 07:00
Will it damage the door seals/gaskets?
The locks will not damage any part of the car.
Last updated: June 28, 2022 07:00
When will you charge for shipping?
We will be adding and charging shipping fees later. For now, your shipping fee will say $0 but this will not be your final shipping fee if you are receiving physical rewards. We will be charging cards twice, once for any add-on selections that your pledge on Kickstarter doesn’t cover, and a second time when we are closer to fulfillment and have our shipping fees finalized. We will send you a 48 notification before each charge for you to double-check your order and payment details. For now, we will need to add your payment information to complete the survey. Your payment details are stored safely and securely on Stripe.
Last updated: August 26, 2022 05:20
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.